Can you cancel a kgbdeal

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This would seem to suggest that some customers aren't happy. Some of these customers have contacted us. He wanted to surprise her with something special and thought that the deal KBG were offering was a massive discount and "looked great".

And what was worse was that they couldn't give him any money back as the money was still with KGB. The good news is that KGB have got a refund policy, but the bad news is that anyone wanting to claim must do so within 10 days.

So, as B Suites took 16 days to tell Wayne his booking was cancelled, did that mean he had missed the deadline? Wayne doesn't know as KGB said they would look into it, but three months later, he's still waiting. So, are KGB any more helpful when a product you have ordered arrives damaged? When it arrived, the headboard and the bed were both covered in mould.

KGB will refund customers if they return faulty or unwanted goods to the supplier within 10 days. But as hard as the Bhengras tried to return their faulty bed to the furniture supplier, they simply couldn't: none of the phone numbers were working, one was going to answerphone and they received automated replies to their emails - and no one has got back to them.

The couple still have their mouldy bed, and they have had precious little help from KGB. When you're using a group-buying site like KGB or LivingSocial, you may think your contract for what you're buying is with them.

It's not - the contract is with whoever is supplying the product or service. However, those group buying sites do have certain responsibilities, such as ensuring that the suppliers they use can actually come up with the good and services in the time frame suggested.

LivingSocial, the daily deal website specialising in lifestyle experiences, seems to take its responsibilities seriously, as it makes a pledge that if a supplier fails to honour a voucher before the expiration date, LivingSocial will refund customers with credit for future deals. If only they always stuck by it. When Reece called Ministry Of Sound in November to book his place, he was told that the course was fully booked and was advised to call back nearer the time of the next course in February.

When he did so, Ministry Of Sound took his details but failed to get back to him with confirmation. Complaints to LivingSocial didn't do any good either.

The February course came and went - and Reece's Christmas gift had become useless as the expiry date of the voucher had since passed. Reece received no experience and no refund, despite the promise on LivingSocial's website. It's a promise that has let other customers down too. Elizabeth Ludlow bought a voucher for a 'thrill-seekers' speedboat ride in December as a present for her son who was due to emigrate to New Zealand.

As the voucher stated it was valid through until June 11th , she assumed it could be redeemed straight away. Instead, he got a nasty surprise: when he went to book his ride, he was told they didn't even start until March, but which time he'd have left the country. Elizabeth has now waited three months for a refund and for LivingSocial to resolve the issue, and her son has since emigrated.

She, like other customers with similar experiences, wants to know why Vouchers are sold, redeemed and fulfilled exactly as advertised. The remainder comprises customers who have changed their minds and obtain a refund, difficulties with supply by the retailer, or other problems with fulfilment.

For all purchases, kgbdeals ensures it provides all customers with service and protection in line with consumer law. We act on their behalf in resolving any issues with retailers, and we stand by our no quibble customer service. This additional support is welcomed by our customers and we are justifiably proud of our standards and service.

Of course, sometimes resolution can take longer than it should, and we are working tirelessly to improve our service standards to be the best in class. Regarding the two cases you have shared with us, had the customers bought direct from the suppliers at full retail price, our additional service and protection would not have been available.